This Bank Secrecy Act training will explain how to train your frontline staff to ask BSA questions. It will cover Currency Transaction Report (CTR), Monetary Instrument Log (MIL) and Suspicious Activity Report (SAR) scenarios and questions and much more.
WHY SHOULD YOU ATTEND?
Because the frontline of any financial institution is the first line of defense, it stands to reason that ill-trained frontline staff will, in essence, be the collapse of your institution. A strong and well educated frontline staff will help develop a strong back office BSA department for your financial institution. Often times, the frontline doesn’t know why they are asking the questions or what the point of BSA truly is.
This webinar will not only give them viable scenarios and how to respond but will also explain why they are asking the questions in the first place. Another valuable section of this webinar will be teaching the frontline when questions need to be asked. Most are familiar with when they should question CTR and MIL related transactions, but being able to look at a customer’s account history can also teach them how to ask for possible SAR situations.
AREA COVERED
- Responsibility of the front line
- Customer service vs bank preservation
- Updating customer information
- CTR scenarios and questions
LEARNING OBJECTIVES
- MIL scenarios and questions
- SAR scenarios and questions
- Why should I care (a frontline perspective)
- Building a stronger relationship between frontline and back office
WHO WILL BENEFIT?
- District Bank/Credit Union/Financial Institution Managers
- Branch Managers
- Teller Supervisors
- Compliance Managers
- Front Line Staff
- Risk Officers
- Operational Managers
Because the frontline of any financial institution is the first line of defense, it stands to reason that ill-trained frontline staff will, in essence, be the collapse of your institution. A strong and well educated frontline staff will help develop a strong back office BSA department for your financial institution. Often times, the frontline doesn’t know why they are asking the questions or what the point of BSA truly is.
This webinar will not only give them viable scenarios and how to respond but will also explain why they are asking the questions in the first place. Another valuable section of this webinar will be teaching the frontline when questions need to be asked. Most are familiar with when they should question CTR and MIL related transactions, but being able to look at a customer’s account history can also teach them how to ask for possible SAR situations.
- Responsibility of the front line
- Customer service vs bank preservation
- Updating customer information
- CTR scenarios and questions
- MIL scenarios and questions
- SAR scenarios and questions
- Why should I care (a frontline perspective)
- Building a stronger relationship between frontline and back office
- District Bank/Credit Union/Financial Institution Managers
- Branch Managers
- Teller Supervisors
- Compliance Managers
- Front Line Staff
- Risk Officers
- Operational Managers